Grievance redressal
At Nivesh Sankalp, we are committed to providing transparent, prompt, and professional mutual fund distribution services. We have established a structured investor grievance redressal mechanism to ensure any queries, service issues, or complaints are addressed effectively.
Level 1: Resolution by Nivesh Sankalp (Distributor)
If you have any grievance regarding our services, transaction processing, or documentation assistance, please contact us first:
- Grievance Officer: Archana Sharma (ARN-338632)
- Email: archana@niveshsankalp.com
- Phone / WhatsApp: +91 82719 24315
- Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
- Turnaround Time: We acknowledge all complaints within 24–48 hours and aim to resolve them within 5–7 working days.
Level 2: Escalation to Asset Management Companies (AMCs) or RTAs
If your complaint relates directly to scheme operations, statement generation, dividend credits, or redemption payouts, you can escalate the matter to:
- The concerned AMC’s investor relations team
- Registrar and Transfer Agents (RTAs) such as CAMS or KFintech.
Level 3: Regulatory Escalation (SEBI SCORES & SMART ODR)
If your grievance redressal request is not resolved to your satisfaction within 30 days, you may escalate the issue through official regulatory dispute channels:
- SEBI SCORES Portal: Visit scores.sebi.gov.in to lodge your complaint directly with SEBI
- SMART ODR Portal: You can also use the Securities Market Approach for Resolution Through ODR Portal at smartodr.in.
Disclaimer: Mutual Fund investments are subject to market risks. Read all scheme related documents carefully. ARCHANA SHARMA (ARN 338632) is an AMFI-registered Mutual Fund Distributor.